Policies & Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If you need to return an item, please make sure all the following are met:

• The item has not been used (All bike and nutrition sales are final)
• The item is in its original package, which must also be in new condition
• All parts, accessories, warranty cards and instructions etc. are enclosed
• The item is returned within 14 days of purchase 
• Proof of purchase is provided

Shipping fees are not refundable, unless you are returning defective merchandise or merchandise we sent in error.  

All returns should be properly packaged and insured to avoid damage. Credits or refunds cannot be issued for improperly packaged returned items.

Before shipping anything back, please call 830-331-8877 for a return authorization number. Please place this number on the outside of your returned carton to speed up the processing of your return and any credits that need to be issued.  Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.

LABOR 

Labor fees, such as custom wheel builds or other services, are non-refundable.

STORAGE FEES/ABANDONMENT

Bikes left for service are subject to a $5 per day storage fee after 14 days.  At 30 calendar days, a bike is considered abandoned and can be sold to recover repair and storage costs. 

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!